You can simply return the item(s) to us following the regulations below:
- If you wish to return an item(s), be sure to send us a message on our live chat or on any of our social media platforms with your name, order number, barcode number of the item(s) and the reason why!
- Items must be returned in a condition appropriate for having been checked normally by customers – more or less the same as if you had tried them on in a store – and that items must still have the original tags on them.
- The returned item(s) will be inspected by our quality control team. A refund will not be processable if the item(s) being worn, washed or missing any labels.
- Reimbursement for orders paid in cash will always be refunded by cash.
- Returning an item(s) can be valid within 14 days of receiving the order. In order to return an item successfully, be sure to address the steps above.
- Processing Refunds can take up to 14 days.
- Refunds will be only on the cost of products. Any shipping or processing fees will not be refunded.
How long does delivery take?
Delivery takes 2 days for Cairo and Giza. As for the other governorates it will take 4 working days to deliver.
How do I track my order?
You’ll receive an email confirmation once you’ve placed your order and we will contact you the next day.
Why is my order late?
If the date of arrival has passed, please use the live chat tab on this page and we’ll be updating you every step of the way.
Are there any shipping fees?
- Yes, however it varies from city to city.
- The shipping fees will be calculated at the end of the final payment page.